Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") apply when you book, drop off, or receive service from Tidy Throne Co. ("Tidy Throne," "we," "us," or "our"). By booking an appointment, you agree to these Terms on behalf of yourself and anyone else whose items you bring to us.

If you do not agree with these Terms, please do not book.

2. What we do

Tidy Throne Co. is a family owned cleaning service in the Edmond and Oklahoma City area. We deep clean car seats, strollers, booster seats, and high chairs using non-toxic, eco-friendly products.

We are a cleaning service. We are not a car seat inspection service, a certification service, a repair service, or a manufacturer representative. See Section 8.

3. Services and pricing

Prices are shown at the time of booking and are the prices that apply to your appointment. We may change published prices at any time, but a change never affects an appointment you have already booked and paid for.

If you bring an item that was not included in your booking, we will contact you and either add it with an additional charge or schedule it for another day.

4. Booking and payment

• All appointments are booked online at https://www.tidythroneco.com/booking.
• Payment is by card and is required at the time of booking. We do not accept cash or check at drop off.
• Payment is processed by our booking system's payment provider. We do not receive or store your full card details.
• We serve Edmond, Deer Creek, Nichols Hills, and The Village. Pickup and drop off availability outside these communities is handled case by case. Contact us before booking.

5. Service windows

We operate by reservation, Monday through Saturday, evenings only. We are closed Sunday.

Items are cleaned and dried overnight. Because drying time is part of the process, same day return is not available.

We will do our best to arrive and return within the stated windows. Weather, traffic, and unusually heavy soiling can cause delays. If we are going to be late, we will contact you.

6. Your responsibilities

Before your appointment, please:

• Remove all personal belongings, toys, snacks, electronics, and valuables from the item.
• Make the item accessible during your scheduled window if you selected pickup service.
• Tell us about anything we should know: known damage, a broken part, a strong odor source, a biohazard, or a prior repair.
• Be available by phone or text during your window.

We are not responsible for personal belongings left in or attached to an item. If we find belongings, we will set them aside and return them with the item when we can, but we cannot guarantee it.

If you selected pickup service and we cannot access the item during the scheduled window, or nobody is available, the appointment is {{MISSED_PICKUP_RULE}}.

7. Items we cannot accept

We may decline to clean an item, and will refund your payment in full if we do, when:

• The item has been involved in a vehicle crash. Federal guidance from NHTSA is that a car seat involved in a moderate or severe crash should never be used again, and many manufacturers instruct owners to replace a seat after any crash. We cannot detect internal crash damage, so we do not clean and return seats with a known crash history.
• The item is under a manufacturer recall or is past its printed expiration date.
• The item has visible structural damage, cracks, or missing safety hardware.
• The item contains a biohazard, including bodily fluids beyond ordinary spills, pest activity, or visible mold growth.
• The item cannot be safely disassembled and reassembled according to its manual.

You are responsible for telling us if an item has been in a crash or is subject to a recall. We rely on what you tell us.

8. What our cleaning is and is not

What we do: {{PROCESS_DESCRIPTION}}

What we do not do:

• We do not certify that an item is safe to use. Our reassembly check confirms that we put the item back together the way we took it apart. It is not a child passenger safety inspection and it is not a substitute for one.
• We are not affiliated with, endorsed by, or acting on behalf of any car seat, stroller, or high chair manufacturer.
• We do not repair items, replace parts, or restore items to a manufacturer specification.
• We do not disinfect, sterilize, or eliminate all germs, bacteria, allergens, or mold. We clean thoroughly with non-toxic products.

Results. Deep cleaning removes a great deal, but not everything. Some stains, discoloration, odors, sun fading, and fabric wear are permanent and will not come out. Older or heavily worn fabric can show wear more clearly after cleaning. We will tell you if we think a result will be limited.

After service. Before using a cleaned car seat, please confirm the installation and harness fit yourself against your car seat manual and your vehicle manual. Free car seat checks are available from certified child passenger safety technicians in the Oklahoma City area.

9. Our guarantee

If your item is not the cleanest it has ever been, we will re-clean it at no charge.

To claim the guarantee, contact us within 48 hours of receiving your item at support@tidythroneco.com or (405) 358-2861. The redo is scheduled at our next available appointment slot. The guarantee covers re-cleaning. Permanent stains and wear described in Section 8 are not covered.

10. Cancellations, reschedules, and no shows

• Reschedule: you may reschedule up to {{RESCHEDULE_WINDOW}} before your appointment using the Acuity link in your confirmation email.
• Cancellation: you may cancel up to {{CANCEL_WINDOW}} before your appointment.
• Late cancellation: {{LATE_CANCEL_RULE}}
• No show: {{NO_SHOW_RULE}}
• If we cancel for any reason, you receive a full refund or a reschedule, your choice.

11. Unclaimed items

If you do not pick up your item at the scheduled return time, we will attempt to contact you at the phone number and email on your booking.

{{UNCLAIMED_TERMS}}

12. Photos

We may photograph items before and after cleaning for quality records.

We may also use before and after photos of your item in our marketing, including our website and social media. Photos never include your name, your address, your license plate, your vehicle, or anyone's face. If you prefer we not use photos of your item, tell us at drop off or email support@tidythroneco.com at any time and we will remove them.

13. Communications

When you book, you provide your email and mobile number so we can run your appointment. We will send booking confirmations, reminders, pickup and return coordination, service updates, and follow up messages that may include a request for a review.

Message and data rates may apply. Reply STOP to any text to opt out of text messages. Reply HELP for help. If you opt out of texts, we may still contact you by phone or email about an appointment you have already booked.

How we handle your information is described in our Privacy Policy at https://www.tidythroneco.com/privacy-policy.

14. Limitation of liability

We handle your items with care. We are licensed and insured.

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We are not responsible for:

• Pre-existing damage, wear, staining, or fading.
• Damage that results from a defect in the item or from prior repair.
• Personal belongings left in or attached to an item.
• Any injury or loss arising from how an item is installed or used after it is returned to you.

Report any damage within 48 hours of receiving your item so we can investigate while the facts are fresh.

Nothing in this section limits liability that cannot be limited under Oklahoma law.

15. Privacy

Our Privacy Policy explains what we collect and how we use it: https://www.tidythroneco.com/privacy-policy. It is part of these Terms.

16. Changes to these Terms

We may update these Terms. The version posted on this page at the time you book is the version that applies to your appointment. We will update the "Last updated" date whenever we make a change.

17. Governing law and disputes

These Terms are governed by the laws of the State of Oklahoma, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Oklahoma.

18. Contact us

Tidy Throne Co.
Edmond, Oklahoma
support@tidythroneco.com
(405) 358-2861